Refunds & Returns Policy
At Discover Art, we strive to ensure that you have a fulfilling experience with every purchase. We understand that sometimes, items may not meet expectations or arrive as anticipated. This Refunds and Returns Policy outlines the conditions and processes for requesting returns, exchanges, or refunds for art purchases made through our platform. Our goal is to provide a fair and transparent process that protects both our artists and customers. Please read the guidelines carefully, and if you have any questions or need assistance, reach out to our support team at info@discoverart.co.za.
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Thank you for using Discover Art, your go-to platform for buying and selling art directly from talented artists. Our goal is to connect customers with artists to enjoy a seamless art purchasing experience. Please review our policy below for information on refunds, returns, and delivery arrangements.
1. General Policy
Discover Art serves as an online marketplace where artists can showcase and sell their artwork. As an intermediary platform, we facilitate connections between buyers and sellers but are not responsible for the collection, delivery, or handling of artwork transactions beyond hosting them on our site.
2. Delivery & Collection Arrangements
All delivery or collection of purchased items is arranged directly between the artist and the buyer. Discover Art does not manage, oversee, or take responsibility for the delivery process. If you have questions or concerns about delivery timelines, costs, or logistics, please contact the artist directly through their vendor page.
3. Refunds & Returns
If you wish to request a refund or return, please reach out to the artist directly, as all policies regarding refunds and returns are managed by the individual artist. Discover Art does not offer refunds or accept returns on behalf of artists. Each artist may have their own terms regarding refunds and returns, so we encourage buyers to review these policies or communicate with the artist before completing a purchase.
4. Contacting Artists
You can contact artists through their vendor pages on our platform to arrange deliveries, returns, or refunds. Each artist profile provides communication options to help streamline your request.
5. Questions?
For further assistance with our platform or technical support, feel free to reach out to us at info@discoverart.co.za or visit www.discoverart.co.za.
Thank you for choosing Discover Art!